Connecting you with your customers through a better experience.

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i.i.D.S. is an innovation and design consultancy which aims to solve global challenges through a human centered design approach. We collaborate and partner with organizations, combining innovative ideas with proven technology to deliver dynamic solutions that help improve peoples lives and grow businesses. We accelerate our client’s innovation advantage through a growth mindset. Combining the speed, agility, perspective and creativity of a start-up with best practice delivery capability, we help our clients to unlock new revenue streams and increase their relevance for a new generation of customers. We map business systems, customer journeys, and make strategic recommendations. We can then deploy solutions through multidisciplinary teams from interdisciplinary backgrounds using agile production methods. Building solutions in usable increments.

  • Program Management

  • Customer Journey Mapping

  • Value Proposition Design

Service Design

Service that is curated and developed to seamlessly connect customer channels requires appreciation of an organizations total ecosystem.

Customers and those that interact with your brand expect well designed experiences. We design and map every aspect of your service and how the customer experiences it across multiple touch-points. We then provide actionable insights to deliver the experiences customers expect.

What is service design?

Civic Works

We believe that innovation shouldn't be limited to growing businesses. some issues need addressed, regardless of economic circumstances.

Partnering with municipalities and non-profits to design services and experiences that make the world a better place. If you would like to discuss how we may be of value to your organization, start a conversation with us below.